Kingfisher

Unified Microsoft Teams Collaboration Across Europe

Kingfisher plc is a leading international home improvement company, operating over 1,500 stores across eight European countries. Its portfolio includes renowned brands such as B&Q and Screwfix in the UK. With a growing need for seamless collaboration between headquarters, regional offices, and large-format stores, Kingfisher sought a modern, scalable Microsoft Teams collaboration solution.

Project Objective
Solution Delivered
Ongoing Support Model
Results & Impact

To implement a robust and standardised Microsoft Teams Room system across all UK offices and key stores across Europe, supporting:

Real-time collaboration between HQ, regional offices, and in-store teams
Training and large-scale company-wide communication
A consistent, intuitive user experience

Visual Synergy deployed a comprehensive Logitech Tap-based Microsoft Teams Room solution, tailored to Kingfisher’s diverse environments:

HQ Collaboration Hubs
At Kingfisher’s two UK-based headquarters, immersive and scalable Microsoft Teams Rooms were fully integrated, featuring:
- Logitech Rally Plus systems with dual displays
- Town hall-style meeting spaces for up to 200 attendees
- Ceiling-mounted microphones, intelligent cameras, and large-scale presentation capabilities
Regional Offices & Mobile Store Kits
Larger B&Q and Screwfix stores across the UK and Europe were equipped with mobile Teams collaboration kits:
- Logitech Tap with mini-PCs
- Portable screens and all-in-one camera/speaker systems
- Plug-and-play functionality for easy deployment and use
  This mobile deployment enables:
- Remote training and workforce engagement
- Real-time collaboration between store teams and HQ
- Operational efficiency across the entire retail network

Visual Synergy continues to support Kingfisher through a comprehensive managed services model, including:

Dedicated onsite engineers at both HQ locations for immediate response
Remote support for all regional offices and stores
Hot swap program ensuring rapid hardware replacement across all European regions

Consistent and familiar Teams Room experience across all environments
Improved cross-functional communication between HQ, stores, and field staff
Enhanced agility in delivering remote training and live collaboration
Reduced travel costs and increased sustainability by enabling virtual meetings

Through a scalable and future-proof Microsoft Teams Room deployment, Visual Synergy has empowered Kingfisher to unify its collaboration landscape across the UK and Europe. The solution ensures that whether at headquarters or on the retail floor, every employee is connected, informed, and empowered.