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AV Support & Maintenance

Having successfully designed, supplied and installed your new audio-visual solution, we are on hand to ensure that these systems are kept running at optimum performance. Sign up for our support contract and benefit from a reactive onsite support program with a tailored SLA to suit your needs.  

Our support services also include a preventive maintenance schedule to keep all the hardware up to date with firmware and software. This helps to reduce disruption and downtime, whilst also extending the life of your audio-visual solution.  

We offer different levels of support from pay-as-you-go for time and materials, to dedicated onsite engineers to address hardware and room maintenance or issues. Our support packages can include existing hardware and installations, alongside your new AV installation. This holistic approach gives you peace of mind that your entire audio-visual infrastructure is covered.  

General Fault Finding

A few points to come from our technical engineers

We are aware that from time to time, hardware doesn’t always work the way it should, after all, it does have a plug on it! So below we have listed a few of the common questions and answers based around Microsoft Teams Room and Zoom Room systems.

Please note, for both Teams and Zoom, you many have either a Microsoft or an Android operating system that would manage the network connection and application, so please use the following as guidelines and for a more detailed assessment of your current challenge, please use the contact us page for further support.

This problem can be a different solution depending on the solution you have, for a lot of solutions, the communication between the touch screen and the main Team or Zoom operating system is done over your network, as such, there are external areas that can have an impact on this communication. First thing to check is that both devises have network communication, as it can be easy for the relevant ports to be re-patched in the comms room. Check the general network, to ensure there has been any changes made recently that may have caused this, generally if you have more than one unit and they all have the same fault at the same time, this is the main reason as to why. Check firmware on both devises, we have seen issues where the system will be set to auto update and the firmware on the touch screen can become out of sync with the rest of the system. Finaly, simply try to re-sync the touch screen with the main system, 9 time out of 10, this will resolve the problem.

The cameras will always connect to the hub of the solution via USB, bearing in mind that generally the central element of these solutions are a Windows PC, the USB peripherals will behave in the same way as the ones on you laptop, and from time to time, the Windows operating system will simply not recognise the devise. The quick and easy fix is to unplug the USB camera, leave it 30 seconds, then plug this back in again, the majority of the time this will fix the problem. If after this action, there is still no image, then a full system reboot would be required. If following the reboot, there is still no image, then check that the camera is plugged in for power and is turned on. If you are still experiencing issues, then please use the contact us page for further support.

Although this would seem the biggest issue, this generally comes with the simplest fix, a hard reboot would be required to get the system up and running again, this may mean having to switch all the items off at the mains, but this will then clear the faults and reboot the system back to its default mode, remember, this is a Microsoft PC!

For any further support or information, please contact the office and we will be happy to assist you get back up and running again.

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